We are seeking an experienced Front Desk Agent to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any questions
Ensuring Audit is ran successfully and paperwork ready for Managers
Providing exceptional service to guests
Implementing plans to improve customer satisfaction
Assisting with guests queries/disputes
Resolving complaints effectively
Sharing tips with the team to enhance customer service
Handling the arrival and departure of guests
Acting as a communication hub between guests and team members
Informing guests about updates of services
Providing reports to senior manager on the activities of the day.
Experience as a Front Desk Agent/Night Auditor
Excellent customer service skills
Knowledge of the hospitality industry
Effective communication skills